Returns & Refunds Policy

Effective date: September 3, 2026

CyberVentures accepts return and refund requests only for products that arrive damaged or are materially different from the item ordered. This is not a change-of-mind return program.

30-day claim window

Please contact us within 30 calendar days after delivery if your product was damaged in transit or if we sent an item that is materially incorrect. Send your order number, a description of the issue, and clear supporting photos to support@kleanSkanteene.net or +1 (507) 870-3189.

What is eligible

Eligible requests are limited to verified shipping damage or a material fulfillment error, such as receiving the wrong item. If a return is authorized, the product should be kept in its original condition and packaging where reasonably possible until we provide instructions.

What is not eligible

We do not accept returns or refunds for a change of mind, ordering the wrong product, preference changes, normal wear, misuse, accidental damage after delivery, failure to follow product instructions, or products altered by the customer. A return sent without authorization may be refused or returned to sender.

Review and remedy

After we review an eligible claim, we may offer a replacement, a partial refund, a full refund, or another appropriate remedy based on the facts of the order. Approved refunds are issued to the original payment method; your bank or card issuer may need additional time to post the credit.

Order cancellation

You may request cancellation by contacting us as soon as possible. Cancellation is not guaranteed once an order has entered processing, fulfillment, or shipment. If we confirm cancellation before fulfillment, we will process the applicable refund to the original payment method.